For SaaS
Your billing platform catches the easy ones.
The rest become churn.
Every failed payment you don’t recover is a subscriber lost for a reason that had nothing to do with your product. Redux works the ones your billing platform gives up on — no engineering time, and you only pay on what we add.
redux · involuntary churn
Subscribers kept this quarter
412
$61,480 of MRR that would have churned involuntarily
Insufficient funds
Recovered day 3
Card expired
Customer updated it
Do not honour
Recovered on backup card
No response to email
Prompted in product
The problem
Your billing platform treats every failure the same.
Default retries run one playbook: try again on a fixed schedule, send a couple of emails, then stop. They do that the same way for a card with no funds until Friday and a card that was cancelled last month. One needed patience. The other needed the customer. They can’t tell them apart, so they treat both the same — and give up on both at once.
Redux doesn’t.
✓
It reads why the payment failed before deciding what to do about it.
✓
It retries on the signals that predict success, not on a fixed ladder.
✓
It only involves the customer when the card genuinely needs their help.
✓
It measures lift against your own baseline, so you can see what it added.
Every method
Six ways to get the payment back. One system that picks.
01
AI retries
Reads the decline code and the customer’s history, then picks the hour most likely to clear.
02
Recovery emails
Sent when that customer is most likely to act, not on a fixed dunning ladder.
03
One-tap payment update
No login, no support ticket, wallets supported. Seconds from click to cleared.
04
SMS
For the failures an inbox never reaches.
05
Soft lockouts
Hold back features inside your product until the payment clears.
06
Trial & first-payment recovery
Catch the card that fails the moment a trial converts to paid.